Session Title: Troubleshooting Tool for Web Applications

Time & Date: 12:40 P.M. – 1:55 P.M., Wednesday, June 17, 2009

Location: Student Union Building (SUB) Partyroom

Session Description: A showcase of a tool that assists help desk staff in trouble-shooting problems that users may have with accessing web applications such as Blackboard Vista and provides short custom videos to help users make their computers compatible with the application they want to use. Often times, help desk staff will need to know users’ computer configurations and asking them to supply the information may be inconvenient and time consuming. Our online tool provides a system diagnostic of users’ computers and automatically submits the report to their local help desk.

Conference Stream: Learning & Teaching

Session Format: Poster Presentation

Co-Presenter: Angela Lam

Co-Presenter Bio: Angela is the chief instructional support technologist in the Arts ISIT department of the Faculty of Arts at the University of British Columbia. She trains and supports faculty members and inspires them to use innovative technologies in their teaching.

Co-Presenter: Sung Hwang

Co-Presenter Bio: Sung has a number of roles within the Arts ISIT department of the Faculty of Arts at the University of British Columbia. He designs and develops web applications and implements data models and database designs.